How much is shipping?
Shipping is free on all orders over $150 before tax within Canada. Standard shipping within Canada on all other orders is $15. For shipping outside of Canada it is dependent on where it is going and when you need your item by, please e-mail us at firstname.lastname@example.org for out of country inquiries.
Do you ship outside of Canada?
Unfortunately we cannot process out of country purchases via our e-shop yet so please e-mail us at email@example.com and we will be more then happy to set up a pay-pal for you and discuss shipping options for out if country clients.
How long will it take my item to get to me?
This will vary depending on where you are located. Within Ontario it can be anywhere between 1-2 business days, outside of ontario between 2-8 business days. If you live outside of Canada it can take up to 10 business days. We always send a tracking number for a package so you can track it yourself and see where it is as well as an ETA.
What is your return policy?
We will happily provide store credit, or an exchange, within 14 days on regular priced items with a receipt of purchase or gift receipt. For sanitary purposes all undergarments and earrings are final sale.
Can you order me my size if I don't see it online?
If the style is still available then we would be happy to order it for you. A lot of our products are seasonal and limited runs, but please don't hesitate to ask us by e-mailing firstname.lastname@example.org and we will do everything we can.
Can you order me a bag?
We often do special orders for MZ Wallace bags. If there's a style we don't carry that you want we can get it for you. For special orders we do require pre-payment to secure the bag. Please e-mail email@example.com and we will help!
If you have any other questions that we haven't answered here please e-mail us at firstname.lastname@example.org